Refund policy
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are a small boutique with a constant-changing product line, which is why we ask that you honor this time period.
To be eligible for a return, your item must be unused and in the same condition that you received it. All original tags must be attached and/or in its original packaging.
Several types of goods are exempt from being returned. We do not accept products such as intimates and earrings for sanitary reasons. Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Please Note: Our store and e-commerce are separate from one another, you cannot return a store purchase online and you cannot use a store refund online.
IN STORE PURCHASES are Exchange Only. You will receive a store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Please note: original shipping costs are non-refundable, and return shipping is the responsibility of the customer, even on orders that originally qualified for free shipping. If a return shipping label is requested, the actual cost of the return label will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@shopboholifestyle.com.
Sale items FINAL
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shopboholifestyle.com and send your item to: Boho Lifestyle, 1012 First St, Napa CA 94559, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, mail your product to: Boho Lifestyle, 1012 First St, Napa CA 94559, United States.
Return shipping is FREE for orders over $100. Return labels are emailed upon purchase -- simply print it out and attach it to the original package with your item enclosed, and bring to your local postal carrier.
Shipping costs on orders less than $100 are non-refundable and the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.